Refund & Return Policy

Last Updated: November 13, 2026

At Ebike Orbit, customer satisfaction is important to us. We want you to feel confident when shopping with us.

Please review our return and refund guidelines below.

1. Return Eligibility

To request a return, the following conditions should generally be met:

  • The item must be in its original condition.
  • The product should include its original packaging and accessories.
  • Proof of purchase or an order number must be provided.
  • The return request must be submitted within the applicable return period stated on our website or product listing.

Certain products may have additional return conditions due to their nature.

2. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Items damaged through misuse or improper handling.
  • Products returned without prior authorization.
  • Items missing essential components or accessories.
  • Products identified as non-returnable on their product pages.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the problem.

Our team will review your request and provide appropriate assistance.

4. How to Request a Return

To start a return:

  1. Contact us at support@ebikeorbit.store.
  2. Include your order number and reason for the return.
  3. Provide photographs if the product is damaged or defective.
  4. Wait for return instructions and authorization from our support team.
  5. Follow the approved return instructions.

Please do not send products back without receiving return instructions.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method, where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If an item is damaged, defective, or incorrectly shipped, we will review the issue and provide appropriate return arrangements.

For other returns, the customer may be responsible for return shipping costs, where permitted by applicable law.

7. Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead be subject to our return procedure.

8. Refund Exceptions

We reserve the right to review return requests individually and reject requests that do not meet the applicable return conditions, subject to customers' legal rights.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

9. Contact Information

For return, refund, or exchange assistance:

Email: support@ebikeorbit.store
Phone: +1 660 9987583

Thank you for choosing Ebike Orbit!